Employee Recognition - The program saves lives - On-line point issuance tools providing multiple ways to recognize efforts improved employee opinions of company.
Medical Supply and Pharmaceutical Products.
Employee recognition and engagement program results in 42% decrease in product defects, improved productivity and reduced turnover.
Objectives
- Address low employee opinion survey scores
- Drive employee engagement positively influencing accuracy, productivity and turnover in distribution centers
- Initiate meaningful recognition practices
Strategies
- Implement an online engagement platform with access from terminals, kiosks and personal computers
- Feature multiple opportunities for managers to recognize employees who exceed performance objectives, participate in safety or productivity training or exhibit behaviors that align with company core principles
- Develop a communication campaign for a culturally diverse audience
- Automate budget controls, recognition notification and reporting
Solutions
- Create a single sign-on platform accessible via client's intranet
- Design configurable solution with secure data for multiple participating business units
- Allow managers and sales leaders to reward multiple employees at the same time
- Implement a Peer-to-Peer recognition module. Encourage instant recognition with On the Spot rewards
- Align integrated E-catalog items with participant demographics and projected program earnings
- Provide program training to ensure recognition practices are implemented across the organization
- Communicate via newsletters, seasonal mailings, manager specific emails and their internal TV to maintain program visibility
Results
- 92% of employees have earned, received, and sent recognition in the program
- 42% decrease in product defects has been attributed to increased employee engagement levels
- Distribution center productivity rates have increased 16% since program launch
- The annual employee opinion survey measuring employee engagement rose 13.5%
- Client indicates "This program saves lives!"