Emergency Services team's rapid response.

Challenge

• Two heart attacks occurred on the same day within the same travel group while on a Caribbean cruise.  The emergencies required that the award earners and their partners disembark the ship to be taken to the most accessible hospital for additional medical attention.

Strategies

• MotivAction travel personnel go through extensive training and practive in preparation for a bariety of emergencies related to medical issues, passport, travel problems, disasters or country unrest
• Established emergency contingency procedures have been created to guide our travel personnel through the maze of options
• Specific teams back at our main headquarters and on the trip go on high alert as emergencies occur and details get resloved

MotivAction Solution

• Because the patients were required to stay in the hospitals for minimum of two days, difficult-to-locate rooms were secured on teh islands of St. Thomas (celebrating "Carnival") and Puerto Rico (large convention). A team member stayed with the families until departure home
• The Emergency Service team handled the wiring of cash, hotel and luggage issues, transportation on the island and the altering of flight details
• Our teams work on multiple travel programs overseeing the comfort and safety of travelers every year.  We bring over 30 years of experience whereever we travel.