Take a bow.

Call Centers effectiveness increased 50% because of strong reward choices.

Telecommunications Call Center Rewards

Client Objectives

• Increase focus on revenue-generating activities in call centers, client’s primary point of customer contact
• Neutralize the impact of the competition—particularly cable companies
• Drive rep attainment of quality performance goals
• Promote the vision of a high performance/high recognition sales and service culture
• Maintain operating effectiveness levels
• Achieve positive results within the defined budget parameters

Strategies

• Drive increased sales of strategic products
• Reward “stickiness” to ensure customers are retained in this highly competitive industry
• Increase revenue per call
• Decrease customer churn
• Reward associates for revenue production over goal
• Encourage regular, informal recognition throughout the organization

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