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To marry fun with employee engagement…just pop the question

From phone to email, podcasts to webcasts, instant messaging to texting, not to mention a multitude of meetings—breaking through the clutter and communicating with employees in the modern workplace can be challenging. So when one of the largest financial institutions in the world needed to connect with their employees they knew they could bank on MotivAction.

CHALLENGE

The Great Recession made the mortgage lending business messy and more restrictive.
Our client needed a new way to train its lending team to better understand new processes and procedures. The challenge was old learning methods and communication channels were proving inefficient and ineffective. They needed an innovative way to re-engage employees and have a little fun.

The Answer Was the Question
To build awareness and increase engagement, MotivAction created the “question of the day,” an informative and fun quiz game for employees to integrate learning into their regular routine. Participation was not mandatory. For a six-week period, employees could elect to play, competed against their peers and could earn points and prizes with some surprise opportunities mixed in to make things more interesting. The more they participated, the more opportunities they earned to win.

BY THE NUMBERS

  • Nearly 60% of registered employees played daily
  • Nearly 75% of registered employees answered 80% of the daily questions
  • 2,250 employees won awards
  • On a scale of 1-5, employees rated the statement “how helpful was the game with increasing your knowledge of credit and lending” a 4.21

“I am new in my position.I found the game very interesting and helpful in learning as I was navigating through the different sections of compliance.”

–Mortgage Employee
  • Category: Case Study
  • Created by:Jacqueline Fischer
  • Completed on:June 7, 2019

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